Metso has opened a new Automation service center in Ratchaburi, Thailand. The service center supports Metso's strategy to grow its Automation business globally and strengthens Metso's service capabilities in Thailand. Metso has large installed base for process automation products and valves especially in Thai pulp and paper industry, with customers like Siam Cement Group (SCG) which has a pulp mill and several paper mills in the area. SCG is also a big customer for Metso's Pulp, Paper and Power business.
"Our customers like Siam Cement Group demand faster service response times and want us to increase our service scope. The new service center supports strongly our Automation business in Thailand", says Henry Chong, Regional Sales Director for South East Asia, Automation, Metso.
The new Automation service center is located in Banpong, Ratchaburi 80 kilometers east from Bangkok in close vicinity to two of the major Siam Cement Group complexes, Wangsala and Banpong. The new facility includes modern training and testing facilities, a valve repair shop and a storage facility for spare parts.
This investment is in line with Metso's long-term strategy to globally expand its local presence and to grow the scope of the services offered to customers across different industry segments. Last Spring, Automation business opened a valve supply and service center in Vadodara, India. At the beginning of this year, the company announced acquisition of U.S. software company ExperTune Inc. ExperTune's products are widely used as software tools to analyze and monitor the performance of industrial processes and to identify the associated maintenance and improvement opportunities.