Metso opens new service centers in Germany and France to support the company's strategy to grow its valve and field device service business and to strengthen its service capabilities for the petrochemical, energy, oil & gas, and pulp & paper industries. Since 2012, Metso has established ten new valve service centers around the world. By the end of 2014, the total number of Metso valve and field device service centers will exceed 40.
"Our target is to continuously improve our service capability and scope of offering to help our customers ensure outstanding long-term process performance with high reliability and safety. The new service centers, where overhauls are carried out according to Metso's accurately defined service procedures, offer our customers the full advantage of the Metso product experience and industry expertise," says Timo Hänninen, Vice President, Services, Flow Control, Metso.
"The products are reconditioned to their original product specifications by our skilled experts and returned to the customers with the same warranty as new products. All our quality and environmental procedures naturally meet the ISO 9001 standard, and our service personnel have ATEX qualification to ensure the safe use of electrical and mechanical equipment in hazardous areas," he adds.
Services are provided for Metso and third-party field devices, including valves, actuators, smart devices and pumps. In addition, the service centers provide spare parts, field support and diagnostic services as well as training programs. Building on these technical services, Metso offers business solutions, such as Intelligent Shutdown, Intelligent Maintenance, Device Management and Control Performance, to optimize maintenance and production efficiency.
About the Horgau and Vitrolles service centers
The Horgau global service center, located in Southern Germany near Munich, operates in the same premises as Metso's Horgau valve manufacturing factory. Operating under one roof provides synergies, for example, in laboratory testing. The service center supplies spare parts for the Mapag® valves manufactured in Horgau as well as provides services for Metso's end customers and sales offices around the world. Thanks to its central location, the Horgau center is able to efficiently provide Metso valve solutions support and training for European customers.
The Vitrolles valve service center is located near Marseille and serves the Southwestern part of France.
Leading flow control technology for improved safety and sustainability
Metso has a long track record of delivering engineered performance and reliability to the oil & gas industry through its leading product brands Neles®, Jamesbury® and Mapag®.
The company has delivered millions of valves, control valves, and on-off valves globally for more than 90 years, and is one of the leading suppliers of intelligent valve controllers. Metso's valve technology centers and production facilities are in Finland, the United States, Germany, China, South Korea, India and Brazil.
Metso's flow control services focus on three main areas: solving technical and process issues, improving business performance, and managing a business area. The maintenance services range from servicing single Metso valves all the way to maintenance and device management solutions for complete plants.
Metso is a leading process performance provider with customers in the mining, oil and gas, and aggregates industries. Metso's cutting-edge services and solutions improve the availability and reliability in minerals processing and flow control, providing sustainable process and profit improvements. Metso is listed on the NASDAQ OMX Helsinki, Finland. In 2013, Metso's net sales totaled EUR 3.8 billion. Metso employs approximately 16,000 industry experts in 50 countries. Expect results.